Nicki brings years of industry experience to the properties she manages, along with a preference for personalised, client-focused service in what has become an increasingly corporate industry.

Experience mostly shows up in knowing what to do when something goes sideways. Tenancy issues, maintenance disputes and difficult conversations are all part of property management, and handling them calmly and early makes a considerable difference to how they end. Nicki would rather have the direct conversation now than manage the consequences later.

The personal side matters to her. Owners should know exactly who is looking after their property and be able to reach that person directly. Property management works best as a relationship rather than a service ticket, so she makes a point of being available, straightforward and consistent.