Sona has more than five years of experience in property management, working with both owners and tenants. Her focus is on building relationships, solving problems and matching quality tenants to suitable properties.

Tenant selection is where much of the outcome is decided. Taking the time to check properly, understand who is applying and match them to the right property saves a great deal of difficulty later. A well matched tenancy tends to look after itself, which is better for the owner, the tenant and the property.

The rest is consistency. Managing rent payments, coordinating maintenance promptly, and staying on top of legal requirements such as Healthy Homes standards and smoke alarm regulations. None of it is complicated, but it needs to be done properly and done every time, and that is what makes the difference over a long tenancy.